As both a creative and technical services firm, we conceptualize our projects first through story. What do we want our work to say? How do we want users to feel? What will make the best product for our clients? Using interactive game design and software development, paired with linear production services and integrated AV systems, we excel at creating visitor experiences that are customized, meaningful, and memorable.
Experiential & Media Design
Implementing custom-made, comprehensive experiences starts with a well-conceptualized environment and innovative media design. Using principles of experiential and UX design, our team works to understand both venue demographics, as well as user personas. Through research, interpretive planning, and moderated focus groups, we are able to create well-rounded experiences that achieve our client's vision, fulfill our creative concepts, and engage a visitor’s senses.
From an attention-grabbing motion picture, to crowd participation in a theater experience, to the timbre of a dynamic soundscape, production is at the forefront of our work. In conjunction with our designers, developers, and AV integrators, our production project managers head each of our multimedia projects. They are the facilitator between internal services and client relations, and consistently strive for a positive and personalized experience, and an overall successful project.
Utilizing an agile approach to programming, we maximize our client participation by engaging them in an iterative process. Using a multifaceted development method, we equip each team with skilled programmers, a scrum master, and product owner. Collaborating closely with our clients, each diverse team constantly and consistently reviews features and functions of the project, ensuring every piece aligns with the expectations of both clients and users.
AV Hardware Integration
From conceptualization to installation, our specialists are versed in system architecture, configuration, and networking. Working fluidly with software developers, our AV team is able to easily adapt from simple setups to complex system design and engineering. In-house, we structure dynamic prototypes for internal and client reviews, as well as monitoring and testing. On-site, our installation team trains clients on setups and troubleshooting, while always staying alert to system issues.
Taking a four-pronged approach to testing, our QA and development team utilizes both functional and non-functional principles, as well as structural and change related testing. This allows us to take an exploratory approach in our interactive work. Using these methods, we are able to identify functions the software is expected to perform and ensure those are in working order, while also determining the stability and usability of each interactive, before it ever leaves our facility.
Service, Support & Maintenance
Overtime, technology software and hardware require maintenance and upkeep. For this reason, our internally-developed method for reporting issues allows both team members and clients to track an error from inception to completion. We work collaboratively to resolve on-site issues with efficiency and quick resolve. Through our service & maintenance program, we offer varied options for warranty-based maintenance, emergency services, and local technical support.